# Support **URL:** https://kopia.discourse.group/c/support/5.md [Latest](https://kopia.discourse.group/latest.md) · [Categories](https://kopia.discourse.group/categories.md) --- ## [About the Support category](https://kopia.discourse.group/t/about-the-support-category/14)
**Author:** [@jkowalski](https://kopia.discourse.group/u/jkowalski)\ **Replies:** 0
--- ## [Why is KopiaUI showing more files than it can restore ? What is happening here?](https://kopia.discourse.group/t/why-is-kopiaui-showing-more-files-than-it-can-restore-what-is-happening-here/9016)
**Author:** [@uew93h](https://kopia.discourse.group/u/uew93h)\ **Replies:** 6\ **Last updated:** [September 28, 2026, 7:43am UTC](https://kopia.discourse.group/t/why-is-kopiaui-showing-more-files-than-it-can-restore-what-is-happening-here/9016 "2026-09-28T07:43:24Z")
--- ## [How to backup 'symblink folders' ? not content to target folder just symblink](https://kopia.discourse.group/t/how-to-backup-symblink-folders-not-content-to-target-folder-just-symblink/9011)
**Author:** [@uew93h](https://kopia.discourse.group/u/uew93h)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 4:53pm UTC](https://kopia.discourse.group/t/how-to-backup-symblink-folders-not-content-to-target-folder-just-symblink/9011 "2026-09-21T16:53:25Z")
So when I restore I don’t have to recreate the symbinks --- ## [Mounting Remote devices](https://kopia.discourse.group/t/mounting-remote-devices/9012)
**Author:** [@mavproductions](https://kopia.discourse.group/u/mavproductions)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 12:36pm UTC](https://kopia.discourse.group/t/mounting-remote-devices/9012 "2026-09-14T12:36:21Z")
Hi there, I tried searching and couldn’t find threads on this topic. I just started using Kopia, and have 3 devices being backed up + a repository server on a 4th device. I appear to only be able to mount snapshots fr… --- ## [What happens when I delete a file on my filesystem?](https://kopia.discourse.group/t/what-happens-when-i-delete-a-file-on-my-filesystem/8984)
**Author:** [@Cheesesteak](https://kopia.discourse.group/u/Cheesesteak)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 9:53pm UTC](https://kopia.discourse.group/t/what-happens-when-i-delete-a-file-on-my-filesystem/8984 "2026-09-03T21:53:48Z")
Hello! I’ve just begun using Kopia and I’m very impressed with it so far! I was looking at the default snapshot policy. It looks like it holds quite a lot of snapshots: 48 hourly snapshots, 7 daily snapshots, 4 weekly s… --- ## [KopiaUI: 12 hours interval not working](https://kopia.discourse.group/t/kopiaui-12-hours-interval-not-working/8982)
**Author:** [@Seji](https://kopia.discourse.group/u/Seji)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 7:18pm UTC](https://kopia.discourse.group/t/kopiaui-12-hours-interval-not-working/8982 "2026-09-02T19:18:46Z")
Hi, I’ve changed interval policy to 12 hours for several snapshots. The policy is not enforced. KopiaUI makes snapshot every 6 hours despite the set interval. Same happens for a newly created snapshot. Is this a known … --- ## [Are my files recoverable?](https://kopia.discourse.group/t/are-my-files-recoverable/8983)
**Author:** [@Chris99](https://kopia.discourse.group/u/Chris99)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 9:25pm UTC](https://kopia.discourse.group/t/are-my-files-recoverable/8983 "2026-08-31T21:25:47Z")
I have over a years worth of backups stored in a repository. I accidentally managed to wipe everything in my entire Linux root directory. The backups were on a separate hard drive but when I try to connect back to the re… --- ## [Policy Schedule](https://kopia.discourse.group/t/policy-schedule/74)
**Author:** [@ted](https://kopia.discourse.group/u/ted)\ **Replies:** 13\ **Last updated:** [August 30, 2026, 10:10pm UTC](https://kopia.discourse.group/t/policy-schedule/74 "2026-08-30T22:10:28Z")
Is there any further documentation detail on what the policy scheduling commands are actually doing? Ideally I would like to set a schedule timer using systemd to run a script that runs various tasks such as kopia snaps… --- ## [Snapshot GC failure: Could not undelete referenced content (deleted session blob, BLOB not found) - Kopia 0.22.3 / S3/MinIO](https://kopia.discourse.group/t/snapshot-gc-failure-could-not-undelete-referenced-content-deleted-session-blob-blob-not-found-kopia-0-22-3-s3-minio/8845)
**Author:** [@spetrov](https://kopia.discourse.group/u/spetrov)\ **Replies:** 11\ **Last updated:** [August 26, 2026, 7:01am UTC](https://kopia.discourse.group/t/snapshot-gc-failure-could-not-undelete-referenced-content-deleted-session-blob-blob-not-found-kopia-0-22-3-s3-minio/8845 "2026-08-26T07:01:23Z")
Support Environment: Kopia Version: 0.22.3 Storage: S3 (MinIO, endpoint: s3 own storage) Deployment: Docker container (kopia/kopia:latest) via Podman Quadlet on Rocky Linux 9 Repository format: v3, Epoch Manager enable… --- ## [Progress on restoring files](https://kopia.discourse.group/t/progress-on-restoring-files/8862)
**Author:** [@kobackup](https://kopia.discourse.group/u/kobackup)\ **Replies:** 3\ **Last updated:** [August 18, 2026, 11:32am UTC](https://kopia.discourse.group/t/progress-on-restoring-files/8862 "2026-08-18T11:32:32Z")
Silly first question here as I test kopia. I started restoring a single file from a snapshop. About 30gb, and I don’t see any progress indication in the tasks of the kopiaui or anywhere else. I see the file size increa… --- ## [Kopia UI does not start. Missing repository.config.update-info.json](https://kopia.discourse.group/t/kopia-ui-does-not-start-missing-repository-config-update-info-json/8974)
**Author:** [@cdokolas](https://kopia.discourse.group/u/cdokolas)\ **Replies:** 0\ **Last updated:** [August 18, 2026, 10:58am UTC](https://kopia.discourse.group/t/kopia-ui-does-not-start-missing-repository-config-update-info-json/8974 "2026-08-18T10:58:15Z")
I just noticed two days ago that Kopia UI was not properly starting and instead of the repository name showing, it had “”. Clicking that, it would only show a single task executing and the log had several lines stating, … --- ## [Backup hangs seemingly indefinitely](https://kopia.discourse.group/t/backup-hangs-seemingly-indefinitely/8968)
**Author:** [@pickledbeets](https://kopia.discourse.group/u/pickledbeets)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 6:39am UTC](https://kopia.discourse.group/t/backup-hangs-seemingly-indefinitely/8968 "2026-08-12T06:39:55Z")
Trying to setup kopia for the first time here after using duplicacy for awhile. Connecting to b2 via the s3 backend. Seems to work totally fine if it’s some smaller files: sudo kopia snapshot create /data/raid/config/ S… --- ## [Tests fail during build from AUR](https://kopia.discourse.group/t/tests-fail-during-build-from-aur/8970)
**Author:** [@adaroc](https://kopia.discourse.group/u/adaroc)\ **Replies:** 0\ **Last updated:** [August 10, 2026, 8:56pm UTC](https://kopia.discourse.group/t/tests-fail-during-build-from-aur/8970 "2026-08-10T20:56:36Z")
I’ve been using Kopia successfully for a while, but I have been unable to update to the latest version. I’ve been using the package on the Arch User Repository, but lately it has failed to build: === Failed === FAIL: t… --- ## [Cannot Back Up: Error "cannot create iterator...unable to read directory: open /home/.Trash-0"](https://kopia.discourse.group/t/cannot-back-up-error-cannot-create-iterator-unable-to-read-directory-open-home-trash-0/8960)
**Author:** [@whoopinglock](https://kopia.discourse.group/u/whoopinglock)\ **Replies:** 2\ **Last updated:** [August 4, 2026, 7:26pm UTC](https://kopia.discourse.group/t/cannot-back-up-error-cannot-create-iterator-unable-to-read-directory-open-home-trash-0/8960 "2026-08-04T19:26:46Z")
When attempting to back up my repository, just a backup of my home folder, through KopiaUI, I get the follow error: Path: /homeStatus: fatalStart: Fri, 31 Jul 2026 17:32:28 -0700Duration: 1.5sSize: 296.8 GB (+272.4 KB)F… --- ## [Not authorized from Windows KopiaUI to docker Kopia Server](https://kopia.discourse.group/t/not-authorized-from-windows-kopiaui-to-docker-kopia-server/8962)
**Author:** [@cybermaus](https://kopia.discourse.group/u/cybermaus)\ **Replies:** 2\ **Last updated:** [August 4, 2026, 6:35am UTC](https://kopia.discourse.group/t/not-authorized-from-windows-kopiaui-to-docker-kopia-server/8962 "2026-08-04T06:35:52Z")
So I am a new Kopia user. I installed KopiaUI on windows, and am very happy with the results when connecting to my Synology SAN over SMB. Very low CPU usage, 1%, while my WiFi was saturated at 200Mbps But I was trying t… --- ## [Passing cli arguments to the UI? --parallel?](https://kopia.discourse.group/t/passing-cli-arguments-to-the-ui-parallel/986)
**Author:** [@bleomycin](https://kopia.discourse.group/u/bleomycin)\ **Replies:** 3\ **Last updated:** [July 30, 2026, 1:26pm UTC](https://kopia.discourse.group/t/passing-cli-arguments-to-the-ui-parallel/986 "2026-07-30T13:26:20Z")
My backup created from the UI (on windows if it matters) is getting bogged down by the single thread and tiny files. I’ve been unable to figure out how to pass the --parallel command to snapshots/schedules created and ru… --- ## [Failing to Open Kopia Repository](https://kopia.discourse.group/t/failing-to-open-kopia-repository/8948)
**Author:** [@whoopinglock](https://kopia.discourse.group/u/whoopinglock)\ **Replies:** 7\ **Last updated:** [July 16, 2026, 12:44pm UTC](https://kopia.discourse.group/t/failing-to-open-kopia-repository/8948 "2026-07-16T12:44:54Z")
For context, I had to reinstall my OpenSUSE installation I had on my computer. This repository, a backup of my Linux home folder, previously had no issues when trying to access it from a fresh reinstall. However, in this… --- ## [\[SOLVED\] Kopia ui no longer takes snapshots and I can't run Snapshot now](https://kopia.discourse.group/t/solved-kopia-ui-no-longer-takes-snapshots-and-i-cant-run-snapshot-now/8844)
**Author:** [@ieugen](https://kopia.discourse.group/u/ieugen)\ **Replies:** 4\ **Last updated:** [July 13, 2026, 8:37am UTC](https://kopia.discourse.group/t/solved-kopia-ui-no-longer-takes-snapshots-and-i-cant-run-snapshot-now/8844 "2026-07-13T08:37:55Z")
Hello, About 2 months ago my kopia local setup broke and I don’t know what is wrong and how to fix it. I can open my repo and I can see my snapshots but I can’t take more snapshots and I see an “overdue” in the “Next s… --- ## [Appimage Version Not Running Maintenance?](https://kopia.discourse.group/t/appimage-version-not-running-maintenance/8919)
**Author:** [@whoopinglock](https://kopia.discourse.group/u/whoopinglock)\ **Replies:** 1\ **Last updated:** [July 12, 2026, 7:12pm UTC](https://kopia.discourse.group/t/appimage-version-not-running-maintenance/8919 "2026-07-12T19:12:33Z")
I switched to the app-image version of Kopia-UI in transition from Windows to Linux. Should I be concerned that maintenance has only popped up, once or twice in only one of my repositories in the months since I made the … --- ## [Discord Webhook](https://kopia.discourse.group/t/discord-webhook/3962)
**Author:** [@Drallas](https://kopia.discourse.group/u/Drallas)\ **Replies:** 2\ **Last updated:** [July 11, 2026, 2:15pm UTC](https://kopia.discourse.group/t/discord-webhook/3962 "2026-07-11T14:15:19Z")
I’m trying to set up notifications to a Discord Webhook, unfortunately it’s failing, what am I missing? (btw e-mail notification work fine, but I prefer Discord) Error sending notification: unable to send notification: … --- ## [Maintenance task not running because of time skew but both kopia's docker container clock and the host's one are synced](https://kopia.discourse.group/t/maintenance-task-not-running-because-of-time-skew-but-both-kopias-docker-container-clock-and-the-hosts-one-are-synced/8933)
**Author:** [@DoMakeSay53](https://kopia.discourse.group/u/DoMakeSay53)\ **Replies:** 2\ **Last updated:** [June 20, 2026, 3:41pm UTC](https://kopia.discourse.group/t/maintenance-task-not-running-because-of-time-skew-but-both-kopias-docker-container-clock-and-the-hosts-one-are-synced/8933 "2026-06-20T15:41:01Z")
Hi It looks like this: root@ddocker:~# docker exec -it kopia date Tue Jun 16 17:43:51 CEST 2026 root@ddocker:~# date Tue Jun 16 05:43:53 PM CEST 2026 root@ddocker:~# But the maintenance task won’t run: root@ddocker… --- ## [Exclude all except a folder?](https://kopia.discourse.group/t/exclude-all-except-a-folder/8906)
**Author:** [@uew93h](https://kopia.discourse.group/u/uew93h)\ **Replies:** 8\ **Last updated:** [June 14, 2026, 6:39am UTC](https://kopia.discourse.group/t/exclude-all-except-a-folder/8906 "2026-06-14T06:39:11Z")
I tried but This also save other folders without any content Only folders are saved no content under Sub1/\*- \*.\* !/.BackupIgnore\* !/SubFolder\_to\_The\_SisterFolder\_To\_IgnoreFile/Sub1/ \<---- For folder !/SubFolder\_to\_T… --- ## [Find Rules Conflicts and config file compatbility with Windows using / slash](https://kopia.discourse.group/t/find-rules-conflicts-and-config-file-compatbility-with-windows-using-slash/8927)
**Author:** [@uew93h](https://kopia.discourse.group/u/uew93h)\ **Replies:** 0\ **Last updated:** [June 7, 2026, 7:39am UTC](https://kopia.discourse.group/t/find-rules-conflicts-and-config-file-compatbility-with-windows-using-slash/8927 "2026-06-07T07:39:01Z")
Conflicts 2 Files in one directory Parent and Chile Directory have conflicting rules Question Which takes precedence ? How to find all conflicting rules ? Windows and Linux Rules Windows uses \\ and Linux used /, whi… --- ## [Failed to open repository when running diff](https://kopia.discourse.group/t/failed-to-open-repository-when-running-diff/8926)
**Author:** [@uew93h](https://kopia.discourse.group/u/uew93h)\ **Replies:** 0\ **Last updated:** [June 7, 2026, 7:19am UTC](https://kopia.discourse.group/t/failed-to-open-repository-when-running-diff/8926 "2026-06-07T07:19:23Z")
.\\kopia diff kxxxx kaxxx failed to open repository: cannot open storage: cannot access storage path: GetFileAttributesEx E:\\KopiaRepoFolder: The system cannot find the file specified. open repository: unable to open re… --- ## [How to fix missing blobs?](https://kopia.discourse.group/t/how-to-fix-missing-blobs/3380)
**Author:** [@anserk](https://kopia.discourse.group/u/anserk)\ **Replies:** 16\ **Last updated:** [June 4, 2026, 8:50pm UTC](https://kopia.discourse.group/t/how-to-fix-missing-blobs/3380 "2026-06-04T20:50:03Z")
I recently found out about Kopia, and I really like it so far. It combines usability and functionality in a nice package and ticks all the checkboxes. One thing I particularly like is the ability to skip snapshotting wh… --- ## [Snapshots from 2 computers with the same path and username](https://kopia.discourse.group/t/snapshots-from-2-computers-with-the-same-path-and-username/8923)
**Author:** [@rdiez](https://kopia.discourse.group/u/rdiez)\ **Replies:** 0\ **Last updated:** [May 30, 2026, 4:39pm UTC](https://kopia.discourse.group/t/snapshots-from-2-computers-with-the-same-path-and-username/8923 "2026-05-30T16:39:59Z")
I have set up a Kopia repository server. Say I want to backup 2 different computers to the same repository. Am I expected to create one user account per computer? That would be account@hostname1 and account@hostname2 in… --- ## [Kopia Server ACL allows snapshot listing but not directory listing](https://kopia.discourse.group/t/kopia-server-acl-allows-snapshot-listing-but-not-directory-listing/8921)
**Author:** [@rdiez](https://kopia.discourse.group/u/rdiez)\ **Replies:** 1\ **Last updated:** [May 30, 2026, 4:25pm UTC](https://kopia.discourse.group/t/kopia-server-acl-allows-snapshot-listing-but-not-directory-listing/8921 "2026-05-30T16:25:09Z")
I have managed to set up a Kopia Server and a Kopia client. By default, a user can only see his own snapshots. On the server, I have given a particular user the right to see all snapshots: $ kopia server acl list id:x… --- ## [Default password for control API / --server-control-password?](https://kopia.discourse.group/t/default-password-for-control-api-server-control-password/8922)
**Author:** [@rdiez](https://kopia.discourse.group/u/rdiez)\ **Replies:** 0\ **Last updated:** [May 30, 2026, 3:47pm UTC](https://kopia.discourse.group/t/default-password-for-control-api-server-control-password/8922 "2026-05-30T15:47:55Z")
I have managed to set up a Kopia Server and a Kopia client. I am using Kopia version 0.23.0 in a Docker container, both on the client and on the server. On the client, I can connect to the server with “kopia repository … --- ## [Daily backup schedule using CLI](https://kopia.discourse.group/t/daily-backup-schedule-using-cli/8897)
**Author:** [@jpferreira](https://kopia.discourse.group/u/jpferreira)\ **Replies:** 1\ **Last updated:** [May 23, 2026, 8:27am UTC](https://kopia.discourse.group/t/daily-backup-schedule-using-cli/8897 "2026-05-23T08:27:48Z")
I would like to perform automatic backups using kopia snapshot create on a headless machine with the following schedule: Run every day at 10AM; If there is no internet connection (expected for this machine) then run th… --- ## [Choosing Compression](https://kopia.discourse.group/t/choosing-compression/8909)
**Author:** [@uew93h](https://kopia.discourse.group/u/uew93h)\ **Replies:** 3\ **Last updated:** [May 22, 2026, 9:26pm UTC](https://kopia.discourse.group/t/choosing-compression/8909 "2026-05-22T21:26:57Z")
When to choose what ? By default none is selected [Next page](https://kopia.discourse.group/c/support/5.md?page=1)