# 6 incomplete snapshots after snapshot run

**URL:** <https://kopia.discourse.group/t/6-incomplete-snapshots-after-snapshot-run/2939>\
**Category:** Support\
**Created:** [May 24, 2024, 8:17pm UTC](https://kopia.discourse.group/t/6-incomplete-snapshots-after-snapshot-run/2939 "2024-05-24T20:17:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Thyrfing](https://avatars.discourse-cdn.com/v4/letter/t/df705f/32.png) [@Thyrfing](https://kopia.discourse.group/u/Thyrfing)\
**Post date:** [May 24, 2024, 8:17pm UTC](https://kopia.discourse.group/t/6-incomplete-snapshots-after-snapshot-run/2939/1 "2024-05-24T20:17:44Z")

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Hello, i just have started to use Kopia and i really like it, but something odd happens.

As you see in the first picture, i did a snapshot with root@a9a7732cc142 of a photo folder, for some reason i had reinstall the ubuntu server and setup kopia again and run snapshot of the same photo folder now with root@8a163029f5c9.

When i started to take the backup with first root the folder was around 2.4 TB, with the new root@8a163029f5c it should be around 3 TB, but the size is 0 B and 6 snapshots is incompleted in the new root.

 ![image](https://global.discourse-cdn.com/free1/uploads/kopia/original/2X/1/1744ae6f1de37b72181ebaff3023e128686c2ecf.png)

What has happend, what should i do to fix it? and can i be sure that its not incomplete?

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**Author:** ![guru-meditation](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/guru-meditation/32/990_2.png) [@guru-meditation](https://kopia.discourse.group/u/guru-meditation)\
**Post date:** [June 6, 2024, 10:26pm UTC](https://kopia.discourse.group/t/6-incomplete-snapshots-after-snapshot-run/2939/2 "2024-06-06T22:26:07Z")

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can you show ouput of $kopia snapshot list --all --incomplete --reverse --owner ([snapshot list | Kopia](https://kopia.io/docs/reference/command-line/common/snapshot-list/))

It seems that checkpoint cannot be consolidated

Are there any error messages while snap is running?

Browse into the snap (also incomplete is possible):

> [@Tracking down backup errors](https://kopia.discourse.group/t/tracking-down-backup-errors/126):
>
> For one of my backups I get this: 2020-09-19 02:06:31 EDT k96835e856c79785e0ad26a0e187ce512 175.6 GB drwxr-xr-x files:538285 dirs:47040 errors:2 (latest-1,annual-1,monthly-1,weekly-1,daily-1,hourly-1) So I used kopia ls -l recursively to get to the last folder with error. For that last folder it doesn’t show any errors. So how does one know what failed? Have to go to logs? Showing below the folder right before and then the actual folder with error kopia ls -l kaa0e54e9868f5187c24a1a95274f5…

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<div class="post-metadata">

**Author:** ![guru-meditation](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/guru-meditation/32/990_2.png) [@guru-meditation](https://kopia.discourse.group/u/guru-meditation)\
**Post date:** [June 6, 2024, 10:27pm UTC](https://kopia.discourse.group/t/6-incomplete-snapshots-after-snapshot-run/2939/3 "2024-06-06T22:27:15Z")

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regarding “incomplete snapshots”: [Frequently Asked Questions | Kopia](https://kopia.io/docs/faqs/#what-are-incomplete-snapshots)