# Kopia UI refuses to open, only just started using it **URL:** \ **Category:** Support\ **Created:** [April 25, 2021, 2:28am UTC](https://kopia.discourse.group/t/kopia-ui-refuses-to-open-only-just-started-using-it/404 "2021-04-25T02:28:16Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jaxjexjox](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/jaxjexjox/32/136_2.png) [@jaxjexjox](https://kopia.discourse.group/u/jaxjexjox)\ **Post date:** [April 25, 2021, 2:28am UTC](https://kopia.discourse.group/t/kopia-ui-refuses-to-open-only-just-started-using-it/404/1 "2021-04-25T02:28:16Z")
Not sure why but the UI refuses to open, despite the fact it was working fine and only has a small handful of things being setup in the configuration. I see a log file with this in it 2021-04-25 12:22:08.341 D [logger.go:254] unable to check for updates: unable to open update state file: open C:\Users\username\AppData\Roaming\kopia\repository.config.update-info.json: The system cannot find the file specified. Is this a common issue? ---
**Author:** ![jkowalski](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/jkowalski/32/3_2.png) [@jkowalski](https://kopia.discourse.group/u/jkowalski)\ **Post date:** [April 25, 2021, 4:36am UTC](https://kopia.discourse.group/t/kopia-ui-refuses-to-open-only-just-started-using-it/404/2 "2021-04-25T04:36:16Z")
Can you describe the symptoms and look for `kopia-ui` logs too? ---
**Author:** ![jaxjexjox](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/jaxjexjox/32/136_2.png) [@jaxjexjox](https://kopia.discourse.group/u/jaxjexjox)\ **Post date:** [April 25, 2021, 4:55am UTC](https://kopia.discourse.group/t/kopia-ui-refuses-to-open-only-just-started-using-it/404/3 "2021-04-25T04:55:12Z")
I have now logged a bug report for this fault as I can re-create it consistently. > > > I've just installed this, I really like what I see thus far. > > I've now twice, …'broken' the application, by clicking something which navigates away from the traditional UI to some kind of web page providing information. > > This time, I was on the policy page, attempting to learn, how to configure a folder exclusion for testing. > It clearly says > Controls which files should be included and excluded when snapshotting. Use .\*\*\_gitignore\_\*\* syntax. > > If I click on the gitignore (blue) section, of that tooltip (so to speak) the application doesn't pop a new window, it changes literally to a web page, in the same window. (!!?) > I can't use ALT back arrow (go back) > Nor can I use escape. > There's no right click, context menu for the 'web page (user interface) > and finally and biggest issue, if I close the application and re-load it, it's done - that's it, I won't see the UI again. > \*\*I literally need to end task the application, delete all data folders and re-install it.\*\* > > > I suggest either a pop out box for html help - re-directing the application to callign the default browser and not browsing, within the application itself or providing buttons with a clear "RETURN TO KOPIA UI" or some such thign. > > It's a small bug but for lower level users, it's pretty killer. > Sorry, only tested on one x Windows 10 system I do wish the exclude section for folders, was a little more user friendly but you guys are clearly targetting multiple platforms and it is free, so the work is none the less appreciated. (I’ve ‘fried’ my install 4 times today in testing and recovered it 4 times though, love how the backup configs, appear to be saved, inside the target storage repository, very nice) ---
**Author:** ![Christopher](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@Christopher](https://kopia.discourse.group/u/Christopher)\ **Post date:** [November 16, 2025, 10:55pm UTC](https://kopia.discourse.group/t/kopia-ui-refuses-to-open-only-just-started-using-it/404/4 "2025-11-16T22:55:15Z")
I found a similar problem when I quit without disconnecting the repository. In my case, the workaround is to delete the kopia preference files. ---
**Author:** ![Christopher](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@Christopher](https://kopia.discourse.group/u/Christopher)\ **Post date:** [November 19, 2025, 5:24pm UTC](https://kopia.discourse.group/t/kopia-ui-refuses-to-open-only-just-started-using-it/404/5 "2025-11-19T17:24:42Z")
> [@KopiaUI is only running the first time.](https://kopia.discourse.group/t/kopiaui-is-only-running-the-first-time/3758/2): > > little icon in the right corner of your taskbar This solves the problem