# Red exclimation mark on webui? **URL:** \ **Category:** Support\ **Created:** [May 25, 2022, 10:56pm UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157 "2022-05-25T22:56:05Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ddos](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@ddos](https://kopia.discourse.group/u/ddos)\ **Post date:** [May 25, 2022, 10:56pm UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/1 "2022-05-25T22:56:05Z")
hi gurus what is the reason for a red exclamation mark on a snapshot when viewed in the web UI ? ---
**Author:** ![iBackup](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/ibackup/32/355_2.png) [@iBackup](https://kopia.discourse.group/u/iBackup)\ **Post date:** [May 26, 2022, 1:12am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/2 "2022-05-26T01:12:33Z")
Did you tried to move mouse on a red exclamation mark (and click on it) ? ---
**Author:** ![ddos](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@ddos](https://kopia.discourse.group/u/ddos)\ **Post date:** [May 26, 2022, 1:23am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/3 "2022-05-26T01:23:55Z")
yes, its not interactive ---
**Author:** ![ddos](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@ddos](https://kopia.discourse.group/u/ddos)\ **Post date:** [May 26, 2022, 9:34pm UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/4 "2022-05-26T21:34:08Z")
Is there any documentation about this anywhere? ---
**Author:** ![Dzwiedziu](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/dzwiedziu/32/383_2.png) [@Dzwiedziu](https://kopia.discourse.group/u/Dzwiedziu)\ **Post date:** [May 29, 2022, 11:16am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/5 "2022-05-29T11:16:07Z")
A bit of guessing, but does the same show up when you use the CLI? F.e. `kopia snapshot list`. And did you check the logs in the cache directory? ---
**Author:** ![ddos](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@ddos](https://kopia.discourse.group/u/ddos)\ **Post date:** [May 29, 2022, 11:04pm UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/6 "2022-05-29T23:04:01Z")
I can’t see anything meaningful in the logs pertaining to the exclamation mark. Is there any documentation about this ? ---
**Author:** ![gogolathome](https://avatars.discourse-cdn.com/v4/letter/g/bb73d2/32.png) [@gogolathome](https://kopia.discourse.group/u/gogolathome)\ **Post date:** [May 29, 2022, 11:14pm UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/7 "2022-05-29T23:14:17Z")
When I hoover my cursor over a red exclamation mark in a snapshot list I can see a text box popping up with the error. ---
**Author:** ![Dzwiedziu](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/dzwiedziu/32/383_2.png) [@Dzwiedziu](https://kopia.discourse.group/u/Dzwiedziu)\ **Post date:** [May 30, 2022, 6:55am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/8 "2022-05-30T06:55:47Z")
Can you post those logs then? But most importantly are your further snapshots doing fine? A workaround maybe deleting the exclamation-marked snapshot and snapshoting again. Despite the documentation lacking a bit it’s hard to point something with so little details. ---
**Author:** ![ddos](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@ddos](https://kopia.discourse.group/u/ddos)\ **Post date:** [May 31, 2022, 9:13pm UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/9 "2022-05-31T21:13:37Z")
Ok it looks like it was a permission issue ---
**Author:** ![Dzwiedziu](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/dzwiedziu/32/383_2.png) [@Dzwiedziu](https://kopia.discourse.group/u/Dzwiedziu)\ **Post date:** [June 1, 2022, 6:43am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/10 "2022-06-01T06:43:59Z")
Are you using one repo for two clients, per chance? Just to ask if you’re got the same use-case as mine. ---
**Author:** ![ddos](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@ddos](https://kopia.discourse.group/u/ddos)\ **Post date:** [June 2, 2022, 10:00am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/11 "2022-06-02T10:00:33Z")
I’m using the same repo but one instance of Kopia Is that the question? ---
**Author:** ![PDP8User](https://yyz2.discourse-cdn.com/free1/user_avatar/kopia.discourse.group/pdp8user/32/1226_2.png) [@PDP8User](https://kopia.discourse.group/u/PDP8User)\ **Post date:** [September 23, 2024, 5:31am UTC](https://kopia.discourse.group/t/red-exclimation-mark-on-webui/1157/12 "2024-09-23T05:31:31Z")
I had exactly the same issue - red exclamation mark with no rollover text or link. It turned out to be a permissions error, as @ddos observed. What I had to do to resolve it (in KopiaUI) was to drill into the particular snapshot (click on the “Path” link) and then click on the “Name” link for each directory that showed the error exclamation. I kept drilling in until I reached a single directory. Opening that directory in Terminal and doing `ls -al` showed a file with either no access (all permissions blank) or owned by root. I added each of those directories to the `.kopiaignore` file, and preso the errors were gone in the next snapshot. Brian