Can never connect to repository after initial creation

Support
1

I’m attempting to use KopiaUI to back up to an ExFAT-formatted USB drive. When I create the repository and use it during the same session, everything appears to work fine. However, any time I try to connect to the repository in the future - e.g. if I quit Kopia and re-open it, or unmount the drive and remount it - Kopia will not reconnect and gives an error like:

Connect Error: INTERNAL: internal server error: connect error: error opening repository: error connecting: unable to create shared content manager: error loading indexes: error downloading indexes: error loading index blob xn0_d9._eca6c24b8f716d1d25ea3f86248bf5-s838d5d2a4969dda5124-c1: decrypt blob: unable to get index blob IV: invalid blob ID: xn0_d9._eca6c24b8f716d1d25ea3f86248bf5

I have tried wiping the drive and creating a new repository multiple times, always with the same result. I’m using Kopia UI 0.15.0 on MacOS 13.6.3.

Does anyone have any idea what the issue could be?

2

You can try to validate the provider (filesystem) first to check if there are any errors.

Cheers,

3

Thanks Chris. If I run validate-provider, I get the exact same error I posted above.

4

Than there might be something with the device. Can you check your HDD or USB drive?

5

It’s a relatively new NVME SSD. I’ve erased and repartitioned it; I’ve tested copying hundreds of gigabytes to it; I’ve run First Aid in Disk Utility. No issues with any of that.

6

Also, on the drive, there is a file ./xn0/_d9/eca6c24b8f716d1d25ea3f86248bf5-s838d5d2a4969dda5124-c1.f
That seems to be the one Kopia is looking for, so I’m not sure why it’s having an issue.

7

Hey,

Would you mind checking for files starting with underscores? I guess this is your problem, see

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8

Wow, that was it, thank you. Running dot_clean as suggested in the GitHub issue allows Kopia to connect to the repository no problem. Seems like Kopia needs a way to handle these files, since MacOS always creates them by default.

1 Like
9

Yeah, we need to handle it. Hopefully, there are some people who would like to join and participate :slight_smile:

1 Like