WebDav Connection issue

Support
1

Hi everyone,

I’m having some issues with connecting.

KopiaUi 0.97 on M1 Mac Monterey

I had previously been able to backup before.

I’m getting the following errors connecting to webdav repository

Connect Error: INTERNAL: internal server error: connect error: unable to read format blob: error getting format blob: unable to complete GetBlob(kopia.repository,0,-1) despite 10 retries, last error: error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429

DEBUG Creating cache directory '/Users/username/Library/Caches/kopia/beb58e119c48d7cd' with max size 5242880000
DEBUG kopia.repository could not be fetched from cache: unable to open cache file: stat /Users/username/Library/Caches/kopia/beb58e119c48d7cd/kopia.repository: no such file or directory
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#0), sleeping for 100ms before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#1), sleeping for 150ms before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#2), sleeping for 225ms before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#3), sleeping for 337.5ms before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#4), sleeping for 506.25ms before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#5), sleeping for 759.375ms before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#6), sleeping for 1.1390625s before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#7), sleeping for 1.70859375s before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#8), sleeping for 2.562890625s before retrying
DEBUG got error error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429 when GetBlob(kopia.repository,0,-1) (#9), sleeping for 3.844335937s before retrying
ERROR failed to open repository: unable to read format blob: error getting format blob: unable to complete GetBlob(kopia.repository,0,-1) despite 10 retries, last error: error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429
kopia: error: error connecting to repository: unable to read format blob: error getting format blob: unable to complete GetBlob(kopia.repository,0,-1) despite 10 retries, last error: error determining sharded path: error getting sharding parameters for storage: ReadStream .shards: 429, try --help

I saw the posts regarding Webdav (see below), but they were not helpful.

  1. Kopia does not connect properly to a WebDAV URL provided by OneDrive #1434
  2. WebDAV: error parsing JSON: invalid character ‘<’ looking for beginning of value (connecting to Nextcloud WebDAV) #1514

I tried a bunch of troubleshooting steps, and even tried to redo the whole thing, but still no luck.

Any help would be appreciated.

Where does KopiaUI keep the repository information? I can’t seem to find a repository.config file.

Thanks

Chelanstra

2

After more troubleshooting, I’ve noticed that kopia can create a repository, but cannot read the blob it creates.

When creating the repo, it puts the .shards and kopia.repository.f files in the target folder.

When trying to read from the repo, it give the following error:

ERROR failed to open repository: unable to read format blob: error getting format blob: unable to complete GetBlob(kopia.repository,0,-1)
3

Is there anyway to get some help on this issue? I can’t think of anything else to try to get it to work again.
Is there a paid support option?

Please advise.